WHAT DO YOU NEED HELP WITH?

Got a question for us? Browse our Frequently Asked Questions below. If you can’t find the information you are looking for don’t hesitate to give us a call.

FREQUENTLY ASKED QUESTIONS

If the answer to your question isn’t listed below, please get in touch with us via phone or email.

HEALTHCARE CONSUMERS/PATIENTS

You can search our Find an Ophthalmologist tool which lists all ASO member ophthalmologists in Australia.

If you call our office our administration staff can undertake a search of the ASO database for the doctor you are looking for. If he or she is not an ASO member we will recommend you contact the Royal Australian College of Ophthalmologists.

We suggest you talk to your ophthalmologist or their practice staff about all the elements of your fee at your initial appointment, but first read our patient information sheet ‘Understanding my ophthalmologist’s fee’.

If you are unhappy with your treatment you should first discuss your concerns with your doctor.

Following this you can register a complaint with the relevant health care complaints office in your state or territory.

Health complaints by state

ACT Human Rights Commission

Health Care Complaints Commission New South Wales

Health and Community Services Complaints Commission Northern Territory

Office of the Health Ombudsman Queensland

Health and Community Services Complaints Commissioner South Australia

Health Complaints Commissioner Tasmania

Health Complaints Commissioner Victoria

Health and Disability Services Complaints Western Australia 

You can also talk to us

While the Australian Society of Ophthalmology (ASO) is not a regulatory body we are committed to ensuring Australians have access to high quality ophthalmology services.

If you have feedback or a complaint about an ophthalmology-related experience we can help you identify what steps to take to register this.

Contact our office on (07) 3831 3006 or email us via info@asoeye.org

OPHTHALMOLOGISTS

If you have any questions or concerns about the correct usage of ophthalmology item numbers visit the ‘MBS resources’ in the members-only section of this website or call us on (07) 3831 3006.

The ASO has established links with legal firms who specialise in working with professionals in the  medical and healthcare sector. Contact us with your issue and we will assist you.

You can opt to have your annual membership renewal rollover automatically. You can select this option in your payments profile.